Refund policy

I endeavour to produce high quality, well crafted products, so all requests for returns will be looked at on a case by case basis. 


To be eligible for a return, you must:

  • Contact me at the below listed email address within 14 days of receiving your order.
  • Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging (If it came in it's own packaging).
  • You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@thefablesociety.co.uk. If your return is accepted it will need to be sent to the following address:

International House, 64 Nile Street, London, N1 7SR, United Kingdom

You can always contact us for any return question at support@thefablesociety.co.uk.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalised items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Postage costs are non-refundable.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@thefablesociety.co.uk.